ANNOUNCEMENTS

Date: 2013-01-01
Subject :January Sessions of ¨ The Bullet Proof Manager ¨ Training Programme - January 2013

A Session:How to Exceed Customer Expectations

Learning Goals:

Apply the four levels of customer service

Exceed customer expectations

Recover customer loyalty and

Empower employees

 

B Session:Recognition-The Key to Higher Performance

Learning Goals:

Take the three steps of Involved recognition

Learn how to be a Contagious Leader

Apply the ¨Recognize Five¨ strategy and

Learn how non-monetary recognition can be more powerful than monetary recognition.